Delivery & Returns

 

FREE DELIVERY - orders over £499.00, will take up to 2-3 working days (excluding Scottish Highlands and Lowlands). STANDARD DELIVERY - £39.00 for orders under £499.00, will take up to 2-3 working days (excluding Scottish Highlands and Lowlands).

NOTE: There will be an extra charge for the following postcodes:
AB, DD, IV, KW, PH, FK, FY, TR, PA, KA, LL, PO, SA, CA, DG, EH, EX, G, LD, ML, PL, SY, TA, TD AND TQ.

NOTE: *Tiles over 20kg weight will be shrink-wrapped on a pallet and delivered to the ground-level edge of your property. The driver will NOT be able to assist in getting the tiles into your property due to insurance purposes. Tiles under 20kg weight will be delivered with a parcel courier by hand.

SAMPLE DELIVERY - You can order sample tiles - simply click on 'Request tile sample' on the related products page.

We will despatch Sample Request with Royal Mail normally within 2 working days. 

Please Note: The Samples are sent in a 15cm x 15cm 

Information on Vehicle Size & Access for delivery

7.5 TONNE TRUCK

18 TONNE TRUCK

The best way to determine if a lorry can access your home/business address is whether you have a bin vehicle collecting from outside your premises.

Wide enough access - to accept large delivery lorries (minimum 2.8m)

No obstacles - free of obstacles that could obstruct delivery (e.g. hanging tree branches)

No Inclines - the delivery area should be flat, rather than a steep slope

Hard & level surface - hand pallet trucks only operate on hard flat surfaces, not loose ground such as grass or gravel

Turning space - ample room to manoeuvre and position the lorry

You MUST advise if there are any parking or time restrictions at the delivery point. 

General Delivery Information

From our carrier, you will receive a text message on the day of the delivery with a 2-hour delivery window. If there are any changes or delays you will receive an update via text.

If you have any doubts regarding the condition of the delivery, Please ensure to sign for the goods “UNCHECKED”.

Please ensure you book a tiler after the goods arrive as the company will not be held liable for any charges.

You must be available to accept delivery on the date you have requested, failure to do so will result in paying for a redelivery charge or you can collect from our carrier depot.

Due to insurance and health and safety regulations, we are unable to transport goods into a Customer’s property.

We offer a delivery service to most countries around the world, please email your requirements 


RETURNS POLICY

If you wish to return any goods to us, they must be returned to us in a re-saleable condition, in their full original carton/box and the range is still for sale via our website.
If you receive damaged or incorrect tiles you will need to inform British Ceramic Tile within 2 working days from delivery. Please provide image taken whilst the items are still on the pallet. We will endeavour to send replacements or issue a refund where applicable. There will be a restocking charge of 10% of the goods returned. The customer will be responsible for organising the return of the goods to our distribution warehouse return centre within 30 days of the delivery date. The refund will be processed within 3-5 working days following our receipt of the re-saleable items. Therefore we recommend that you put the tiles back on the pallet they were delivered on, and securely fasten the tiles so they are not able to move around. It is always helpful in the event that damage may be caused in transit to take a couple of photographs before they are wrapped and when they are wrapped before they are sent. Because of batching issues etc, we can only accept returns within 30 days of the tiles being delivered. The original delivery costs will not be refunded. We require clear images of each damaged tile or an image showing multiple tiles damaged. If these requirements do not illustrate the quantity of the tiles claimed to be damaged then a member of customer service will request further images, or even refuse to provide replacements or the option for a refund till the correct information is provided. Once the goods arrive in the warehouse you can email sales@britishceramictile.com with the proof of delivery which should entail the date and time of the delivery alongside a signature. This will help speed the process.All the goods will be inspected as the majority of the tiles on the website are sold per tile and a refund will accumulate by this. Please note that a refund will only be processed once the goods arrive in our warehouse and are fully inspected.
For all returned orders you will need to fill in a returns form which will need to be attached to the pallet.