We hope you are happy with your British Ceramic Tile purchase, however if you are not completely satisfied this page details our returns policy.

All tiles must be returned un-used, in the original packaging and in perfect re-saleable condition within 30 days of delivery. There will be a restocking charge of 10% of the goods returned. To arrange a return please contact our Customer Services team on 0113 252 6909 or email 

We aim to process all returns and refunds within 14 working days following receipt.

Please be aware that refunds can take between 7 to 10 working days to appear back in the account used to pay for your order. Original delivery costs are non-refundable.