We hope you are happy with your British Ceramic Tile purchase, however if you are not completely satisfied this page details our returns policy.

All tiles must be returned un-used, in the original packaging and in perfect re-saleable condition within 28 days of delivery. To arrange a return please contact our Customer Services team on 0845 618 7144 or email and they will arrange collection of the return at your convenience, this is at a charge of £35 which is payable by you the customer, unfortunately due to the size and weight of tiles it is not possible for you to arrange your own returns. The £35 cost of the collection will be deducted from the total refundable amount of the product being returned.

Returns collections will be made at the original delivery address of the order and someone must be present to sign for the collection. 

Collections are arranged as standard on a 48 hour service. However we may be able to offer a 24 hour collection where required.

We aim to process all returns and refunds within 10 working days following receipt. Once the collection has taken place the goods will be returned to our warehouse within 2 working days, it then takes up to 7 working days for our warehouse to process and notify us of the returned goods.

Please be aware that refunds can take between 7 to 10 working days to appear back in the account used to pay for your order. Original delivery costs are non-refundable.


If you find any items in your delivery to be damaged you must contact us immediately, all damages must be reported to us within 3 days of the delivery date, unfortunately we are unable to look into damages if they are reported more than 3 days after the delivery date. Please contact us for further information or to report any damages.

*Returns collections are made between 8.30am and 5.30pm Monday to Friday, we are unable to give ETA’s on collections but the courier will endeavour to call an hour prior to collection