Privacy Policy

At British Ceramic Tile we guarantee our commitment to respecting and protecting your online privacy.

This includes your need and your right to know what we do with the personal information you share with us. It also guides our company’s policies regarding the management of this data, including how the information is collected, processed, and for what purposes.

“British Ceramic Tile”: refers to the web pages. By accessing this website you are consenting to the way information is collected and used, as described within this Privacy Policy.

In return, British Ceramic Tile gives the commitment that we will use the personal data you provide only in ways that are compatible with the following Privacy Policy.

The collection of information

Every time you log on to our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.

We may collect information about you from your completion of our on-line forms or from any email you send to us.

British Ceramic Tile will collect information about you if you register to use the website.

By creating an account on our website or placing an order on our website and agreeing to our terms & conditions and privacy policy you are opting in to receive emails from us, these emails include any communication regarding your account, orders placed and marketing messages. We send marketing emails weekly and these will update you on our new collections, exclusive promotions and tiling hints & tips, if you wish to opt out of our marketing emails please click on the unsubscribe link at the bottom of our emails.

Storage of information

Your information will be stored on British Ceramic Tile's web server and we will keep our own backup copy. We may also store your information on paper at our offices.

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

You have a statutory right to see a copy of the information we hold about you.

What we use your information for

We will use your information to provide you with any further details or information you request when you contact us.

If we provide an online shopping service we will use your information to fulfil your order.

With whom we may share your data

We will not share your information with any other organisation except in the following circumstances.

We will give third party providers who supply services to us (for example, as part of hardware or software maintenance) or who process information on our behalf (such as a hosting company) incidental access to your information.

We will disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings.

If we provide an online shopping service, any credit or debit card details you supply will be passed to our payment provider and your card issuer.

The EEA comprises certain countries within Europe (including the EU) which have similar laws on data protection. Other countries outside the EEA may not give the same level of protection to your information.

Further information about data protection issues including the online Register of Data Controllers can be found at ico.org.uk

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

This website uses cookies. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Cookies help to provide users with a good experience when browsing this Website and also allow us to improve this Website.

Please find more information about the individual cookies we use and the purposes for which we use them in the table below.

Cookies from Google

PREF, __utma, __utmb, __utmc, __utmv, __utmz, NID, docsperf, rememberme, __qca, HSID, APISID, SID - optional line

These cookies provide us with information about the numbers of visitors and how they reached us, they also recognise location when used with Google maps and allow the pages to be liked using Google+. We do not have control over the cookies deployed by Google we are forced to accept them to take advantages of the services this company provides which we believe to be of value to our visitors - their privacy policy which governs their use of cookies can be found here

Affiliate Window - Performance based Cookie

Performance' cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is.

MailChimp

This cookie is used to collect information on how you interact with our emailing marketing campaigns so that we can measure results and improve them. For more information click here