Delivery

At British Ceramic Tile we have a range of convenient delivery options to choose, during the checkout process you will be given these options, reading the following information will ensure that you select the delivery option that is right for you.

We currently deliver within the UK only (excluding Jersey and Guernsey). If you would like to place an order to be delivered outside of the UK please contact us.

    • Delivery is FREE on all sample orders
    • Sample orders will be posted via Royal Mail First Class
    • Sample orders will generally arrive within 1 to 3 working days
    • This service is a flat rate of £24.95 or FREE on orders over £250
    • Estimated delivery is 1 to 3 working days
    • Orders are shipped via DPD or Palletways and will be delivered to kerbside or doorstep depending on the size of your order
    • Once your order has been dispatched you will receive an email to confirm this
    • Orders dispatched via DPD (smaller orders) will include tracking information on the dispatch email and you will usually receive email or text updates from DPD with an estimated delivery time slot on the day of delivery
    • Orders dispatched via Palletways (larger orders) will not include tracking details on the dispatch email, but Palletways will email or text directly with delivery updates and an estimated time slot on the day of delivery
    • A signature is required on ALL deliveries – please choose a delivery address where you will be available to sign for your order
    • If you are not available at your delivery address, the courier will leave a calling card and you can re-arrange delivery directly with the courier
    • This service is a flat rate of £34.95
    • Delivery is next working day – order cut off is 3pm, orders placed after 3pm will be shipped the following working day
    • Orders are shipped via DPD or Palletways and will be delivered to kerbside or doorstep depending on the size of your order
    • Once your order has been dispatched you will receive an email to confirm this
    • Orders dispatched via DPD (smaller orders) will include tracking information on the dispatch email and you will usually receive email or text updates from DPD with an estimated delivery time slot on the day of delivery
    • Orders dispatched via Palletways (larger orders) will not include tracking details on the dispatch email, but Palletways will email or text directly with delivery updates and an estimated time slot on the day of delivery
    • A signature is required on ALL deliveries – please choose a delivery address where you will be available to sign for your order
    • If you are not available at your delivery address, the courier will leave a calling card and you can re-arrange delivery directly with the courier
    • This service is a flat rate of £44.95
    • Delivery is pre midday next working day – order cut off is 3pm, orders placed after 3pm will be shipped the following working day
    • Orders are shipped via DPD or Palletways and will be delivered to kerbside or doorstep depending on the size of your order
    • Once your order has been dispatched you will receive an email to confirm this
    • Orders dispatched via DPD (smaller orders) will include tracking information on the dispatch email and you will usually receive email or text updates from DPD with an estimated delivery time slot on the day of delivery
    • Orders dispatched via Palletways (larger orders) will not include tracking details on the dispatch email, but Palletways will email or text directly with delivery updates and an estimated time slot on the day of delivery
    • A signature is required on ALL deliveries – please choose a delivery address where you will be available to sign for your order
    • If you are not available at your delivery address, the courier will leave a calling card and you can re-arrange delivery directly with the courier
    • This service is a flat rate of £49.95
    • Delivery is pre 10am next working day – order cut off is 3pm, orders placed after 3pm will be shipped the following working day
    • Orders are shipped via DPD or Palletways and will be delivered to kerbside or doorstep depending on the size of your order
    • Once your order has been dispatched you will receive an email to confirm this
    • Orders dispatched via DPD (smaller orders) will include tracking information on the dispatch email and you will usually receive email or text updates from DPD with an estimated delivery time slot on the day of delivery
    • Orders dispatched via Palletways (larger orders) will not include tracking details on the dispatch email, but Palletways will email or text directly with delivery updates and an estimated time slot on the day of delivery
    • A signature is required on ALL deliveries – please choose a delivery address where you will be available to sign for your order
    • If you are not available at your delivery address, the courier will leave a calling card and you can re-arrange delivery directly with the courier
    • This service is a flat rate of £54.95
    • Delivery is pre midday on Saturday – order cut off is 3pm Friday
    • Orders are shipped via DPD or Palletways and will be delivered to kerbside or doorstep depending on the size of your order
    • Once your order has been dispatched you will receive an email to confirm this
    • Orders dispatched via DPD (smaller orders) will include tracking information on the dispatch email and you will usually receive email or text updates from DPD with an estimated delivery time slot on the day of delivery
    • Orders dispatched via Palletways (larger orders) will not include tracking details on the dispatch email, but Palletways will email or text directly with delivery updates and an estimated time slot on the day of delivery
    • A signature is required on ALL deliveries – please choose a delivery address where you will be available to sign for your order
    • If you are not available at your delivery address, the courier will leave a calling card and you can re-arrange delivery directly with the courier
    • This service is a flat rate of £7.95
    • Estimated delivery is 1 to 2 working days
    • This service is available on UK Mainland orders of Splashbacks only, if your order contains splashbacks and other items this option will not be available and you will select from the standard options
    • Orders are shipped via DPD and will be delivered to kerbside or doorstep depending on the size of your order
    • Once your order has been dispatched you will receive an email to confirm this
    • Orders dispatched via DPD include tracking information on the dispatch email and you will usually receive email or text updates from DPD with an estimated delivery time slot on the day of delivery
    • A signature is required on ALL deliveries – please choose a delivery address where you will be available to sign for your order
    • If you are not available at your delivery address, the courier will leave a calling card and you can re-arrange delivery directly with the courier
    • This service is a flat rate of £74.95
    • Estimated delivery 2 to 4 working days
    • Orders are shipped via DPD or Palletways and will be delivered to kerbside or doorstep depending on the size of your order
    • Once your order has been dispatched you will receive an email to confirm this
    • Orders dispatched via DPD (smaller orders) will include tracking information on the dispatch email and you will usually receive email or text updates from DPD with an estimated delivery time slot on the day of delivery
    • Orders dispatched via Palletways (larger orders) will not include tracking details on the dispatch email, but Palletways will email or text directly with delivery updates and an estimated time slot on the day of delivery
    • A signature is required on ALL deliveries – please choose a delivery address where you will be available to sign for your order
    • If you are not available at your delivery address, the courier will leave a calling card and you can re-arrange delivery directly with the courier

Please note

All orders are delivered to kerbside or doorstep depending on the size of the order, larger orders will be delivered on a pallet and will always be delivered to kerbside. Our couriers will not deliver your order to your room of choice, should you wish to have a room of choice delivery please contact us and we will get a quote on this service for you, this is usually a minimum charge of £150.

Kerbside service deliveries will be delivered to the nearest accessible location and will be on a lorry, therefore if your property has restricted access please let us know at the time of ordering via the delivery restrictions comments box. Hazards or obstructions e.g. steps, lifts, uneven or gravel paths/driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle. Goods will not be broken down or discharged by the driver. Take caution when removing all packaging to avoid damages and injury. Please assess the weight of the boxes as tiles can be heavy, precautions may need to be made.